The rules for using this website and shipping packages:
使用本网站和运输包裹的规则：

• The fees listed in the price list (excluding documents) are all per pound.
  价格表中的费用（除文件外）均为每磅价格。
• For individual customers, the minimum weight is 2 pounds, rounded up to the nearest pound, and charged based on whole pounds. Registered members and VIP customers have a minimum weight of 1 pound and are charged based on the actual weight.
  非注册会员最低2磅起，向上取整，按整磅计费。注册会员与VIP客户最低1磅起，按实际重量计费。
• Items valued at less than $50 are shipped through Channel B, while items valued over $50 are shipped through Channel C. All electronics, cosmetics, and watches are shipped through Channel C. Items valued over $300 are shipped through Channel A or Channel F with the customer responsible for customs duties.
  单个物品货值在50美元以下的，采用B渠道发货；超过50美元的采用C渠道发货；所有电子产品、化妆品和手表均采用C渠道发货；超过300美元的物品，全部转为F关税自理渠道。
• If packages shipped through Channels B, C1, C2, or C3 require additional taxes during customs inspection, the customer is responsible for paying the taxes. Our company has the right to deduct the corresponding tax amount (in USD) directly from the customer's balance.
  若B、C1、C2、C3渠道的包裹在海关查验时需要补缴税款，客户需自行承担税金。我司有权从客户余额中直接扣除相应的税金金额（以美元计）。
• The total value of mixed packages must not exceed 1000 Chinese Yuan.
  每个混装包裹的货值总额实际价值不得超过1000人民币。
• Items valued over $50 must be shipped in separate packages, one item per box. The specific packaging standards provided should be followed. Our company charges based on the actual weight after exceeding 1 pound, and the cost of two small packages exceeding 1 pound is almost equal to that of one large package. Therefore, it is recommended to separate high-value items into different boxes for shipment. If customs inspection reveals non-compliance with packaging standards, the customer is responsible for the taxes and fees.
  超过50美元的物品需单独包裹发货。一箱一件。具体标准以提供的打包标准为准。本公司超1磅后实重收费，超过1磅的2个小包裹跟1个大包裹的费用几乎相等。因此高价值物品尽量分箱发货。因超标准打包，被海关查验后，税费自理。
• The customs duty for watches valued at less than $300 is $20.
  价值在300美元以内的手表，关税为20美元。
• Items valued at $50 or less are shipped through Channel B, while items valued over $50 are shipped through Channel C3.
  所有物品价值在50美元以内的按B渠道发货，超过50美元的按C3渠道发货。
• For SF Direct small packages/luggage, the minimum weight is 2 pounds, rounded up to the nearest pound, and charged based on whole pounds.
  顺丰直邮小包裹/行李起重为2磅，向上取整，按整磅计费。
• For packages with one side exceeding 12 inches, the actual weight and volumetric weight are compared, and the larger of the two is used. The volumetric weight is calculated using the formula: (length x width x height) inches / 139 pounds. For all packages shipped through SF Express, regardless of size, the volumetric weight is assessed using this formula, and the higher weight is charged.
  包裹单边超12英寸的，会评估实重与体积重两者比较后取较大者。体积重计算公式为：（长x宽x高）英寸/139 磅。顺丰渠道所有包裹无论大小都会按此公式评估体积重，两者取大者收费。
• An additional $5 is required for orders shipped to Xinjiang and Tibet.
  发往新疆、西藏的订单需额外支付5美元。
• Recharge $300 to become a VIP; for continuous 3 months, achieve a monthly shipment amount of $1000 to become VIP2; if the average monthly shipment postage reaches $2000, you can upgrade to SVIP. Recharge the corresponding amount to maintain the membership level. After recharging, it is non-cashable and non-refundable.
  充值300美元成为VIP；连续3个月，每月发货金额达到1000美元成为VIP2；月均发货邮费达到2000美元则可升级为SVIP。充值时按对应金额充值即可维持该会员等级。充值后不可取现，不可退款。
• For passport replacement (consulate documents), FedEx 2 Day Express is used for outbound shipping, and USPS is used for return shipping.
  护照更换（领事馆文件）去程使用FedEx 2 Day Express，回程使用USPS。
• Our company is a courier service, and unless specifically stated, all fees charged are for shipping and do not include taxes. If a package is taxed by customs, our company can assist with payment, but the tax responsibility lies with the package owner, and taxes are reimbursed based on actual expenses. Customers who need to pay additional taxes should do so promptly.arged are for shipping and do not include taxes. If a package is taxed by customs, our company can assist with payment, but the tax responsibility lies with the package owner, and taxes are reimbursed based on actual expenses. Customers who need to pay additional taxes should do so promptly.
  本公司为快递公司，除非特别说明，所收费用均为运费，不包含税费。如包裹被海关征税，本公司可代缴，但交税责任归于包裹所有者, 税金实报实销。如需补交税款的客户，请及时缴纳。

The rules for claim:
理赔规则：

• Non-Chengyang Channel Claims:
  非程洋渠道理赔：
  • If no insurance is purchased, customers can file a claim with the channel provider. After the channel provider completes the claim process, Chengyang will transfer the claim payment to the applicant, and Chengyang will have no further liability.
    未购买保价，客户可向渠道提供商发起索赔。在渠道提供商完成理赔后，程洋将理赔款移交申请者，理赔完成后程洋无其他赔付责任。
  • For packages with insurance, compensation will be based on the actual value of the goods stated on the purchase receipt, with a maximum claim amount not exceeding the insured value. The insured value is the amount after deducting the self-insurance value. For example, if $200 insurance is purchased, the actual insured value is $400. The claim will be processed within the range of $400.
    购买保价的包裹，将根据货物购买小票实际金额赔偿，理赔金额上限不超过保价金额。保价额为减去自带保价后的金额。例如：购买保价200美元，实际保价价值为400美元。将在400美元的理赔范围内进行理赔。
• Chengyang Channel Claims:
  程洋渠道理赔：
  • All Chengyang channel packages come with $200 insurance coverage. Additional insurance is available at a cost of 3% of the insured value.
    所有程洋渠道包裹自带200美元保价金额。如需额外保价，费用为保价金额的3%。
• Claim Timeframe:
  理赔时效：
  • Claims for undelivered packages must be initiated within 60 days from the date of shipment. Claims filed after 60 days will not be accepted.
    自发货之日起60天内发起未投递包裹的理赔申请。超过60天的将无法受理。
  • For packages showing as delivered but not actually received, the claim should be filed within 5 days after the delivery status is updated. Claims filed beyond this timeframe will not be accepted.
    包裹显示投递但实际未到货的，应在包裹显示投递后5日内发起申请。超过时效的将无法受理。
• Required Documentation for Claims:
  理赔需提供单据：
  • Brand, name, and detailed specifications of the declared items; actual purchase receipt or invoice. Claims cannot be processed if the declared information is unclear or if the value of the lost items cannot be proven.
    申报物品品牌、名称、规格明细；实际购买小票或发票。如申报信息不明确或无法证明丢失物品货值，将无法理赔。
• The following situations are not covered by the claims:
  以下情况不在理赔范围内：
  • Insufficient cushioning material added during packaging, resulting in damage to the contents despite the external packaging being intact.
    打包时未充分添加缓冲物，外包装无破损但内物损坏；
  • Fragile items such as glassware, ceramic products, plastic products, as well as glass-packaged health products, various types of milk powder, cosmetics, etc.
    易碎品，如玻璃制品、陶瓷制品、塑料制品，以及玻璃包装保健品、各种奶粉、化妆品等；
  • Shortage or damage of contents due to undamaged external packaging.
    外箱无破损导致内件短少或破损；
  • Liquid items prone to leakage (such as honey, shampoo, lotion, etc.), as well as products that were already damaged or had defects.
    易渗漏的液体类物品（如蜂蜜、洗发水、乳液等）；本身有损坏或有瑕疵的产品；
  • Products with characteristics of easy melting or dissolution, once internal damage, overflow, melting, or other issues occur.
    产品本身具有易融易化等特质，一旦发生内件破损、溢出、融化等问题；
  • Damaged or lost goods that were not declared on the shipping label.
    快递运单上未申报的货物发生损坏或丢失；
  • Loss or damage caused by failure to provide information and cooperate with customs clearance after customs inspection, or if correct information is not provided within 2 working days after the initial contact with customer service.
    海关查验后拒不提供信息配合清关、客服首次联系后2个工作日未提供正确信息导致货物滞留站点造成的遗失或破损；
  • Starting from the first contact with customer service, proof of value, shipping information, and item photos must be submitted to the store clerk within 7 working days. Claims will not be accepted beyond this time limit.
    自客服首次联系后起，需在7个工作日内将货值证明、运单信息、物品照片提交至门店店员，超出时限者将不再受理；
  • Shopping receipts, invoices, and item declaration lists are essential for claim applications. Claims that cannot be verified will not be processed. Please keep the shopping receipts properly and provide accurate item details.
    购物小票、发票和申报物品清单是申请理赔的重要依据，无法核查的将不予理赔。请妥善保管购物小票和仔细填报物品明细；
  • Packages not delivered within 40 days after being handed over to the store can be considered lost, and a claim for loss can be initiated. Claims for packages held by customs in BC Channel are not covered.
    自包裹交付门店起，40天内未送达的可视为丢失，可发起丢失理赔申请。BC渠道包裹被海关明确查扣的不在理赔范围内；
  • Claims will not be accepted for items that were not accurately declared (price, product name, quantity not matching the actual contents).
    未如实申报的（价格、货品名称、数量不符）；
  • Claims will not be accepted for packages due to customer-provided incorrect waybill information or recipient information.
    客户提供错误的面单信息，收件信息；
  • Damaged packages eligible for claims are considered unusable and will not be returned.
    涉及理赔的破损包裹视为无法使用，不予退还；
  • All claims do not include shipping fees, except for special declarations.
    所有理赔不包含运费，特殊声明除外；
  • All items packed by CY Express stores and operation centers are considered exempt from damage claim responsibility. Our company packs according to the regular situation of the corresponding category of items, without any special handling. Customers bear the risk of goods damage on their own.
    所有委托程洋门店及操作中心打包的，均视为豁免程洋损坏理赔责任。我司按对应品类物品常规情况打包，不额外做特殊处理。客人自行承担货物损坏风险。

* Customers who hand over packages to the store, operation center, and are confirmed accepted by our company, all of the above terms apply. It is considered that the customer has carefully read, understood, and accepted all terms.
* 客户将包裹交付门店，操作中心，我公司确认接受的，均适用以上条款。均视为客户已仔细阅读并了解和认可所有条款。